Track Your Order

As soon as your order leaves us, we send you an email with your tracking number and a link to follow your parcel on the carrier's website. Please check your junk or spam folder if you can't see it.

Where is my order?

Orders are processed within 1–2 business days and delivered within 6–12 business days after dispatch, so most orders arrive within 7–14 business days in total.

If you have an account with us, you can also see your order status by signing in to your account.

Can't find your tracking number?

Email us at support@thejovie.com with your order number and we will send it to you.

Is your order running late?

If your estimated delivery date has passed, allow two extra business days and check your tracking link. If it still hasn't arrived, contact us and we will chase it with the carrier. See our Shipping Policy for more details.

Contact Us

Customer Service Hours: Monday to Friday, 11:00 AM – 5:00 PM (UK time). We aim to respond to all emails within 24 hours (Mon–Fri). Messages received over the weekend will be picked up on Monday.

Email: support@thejovie.com
Phone: +44 7700 183871
Address: 748 Warwick Road, Birmingham B11 2HG, United Kingdom