Terms of service

About These Terms

These terms apply to your use of thejovie.com and to any order you place with us. The website is operated by The Jovie, 748 Warwick Road, Birmingham B11 2HG, United Kingdom. By using the website or placing an order, you agree to these terms, so please read them carefully.

Using Our Website

You may use this website for personal, non-commercial shopping. You agree not to misuse the site, attempt to gain unauthorised access to it, interfere with its operation or use it for anything unlawful. We may update, suspend or withdraw any part of the website at any time.

Products and Descriptions

We take care to describe and photograph our products accurately. Colours can look slightly different depending on your screen, and measurements are approximate. If a product is not as described, you are protected by our Refund Policy and by your statutory rights.

Prices and Payment

All prices are shown in pounds sterling (GBP) and include VAT where applicable. UK delivery is free. We may change prices at any time, but the price you pay is the one shown when you place your order. If we find an obvious pricing error, we will contact you before dispatching and you can choose to continue at the correct price or cancel for a full refund. Payment is taken when you place your order. More detail is in our Billing Terms and Conditions and Payment Policy.

Your Order and Our Contract

After you place an order, we send you an email confirming we have received it. A contract between you and The Jovie is formed when your order is dispatched. We may decline or cancel an order, for example if an item is unavailable or we suspect fraud, in which case we will refund you in full.

Delivery

We deliver within the United Kingdom only. Delivery times and details are set out in our Shipping Policy. Risk in the goods passes to you when they are delivered to the address you gave us.

Returns and Refunds

You can return most items within 30 days of delivery. Full details, including how to start a return and how refunds are made, are in our Refund Policy.

Intellectual Property

All content on this website, including text, images, graphics and logos, belongs to The Jovie or is used with permission. You may not copy or reuse it without our written consent. See our IP & DMCA Policy for more information.

Our Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your rights under the Consumer Rights Act 2015.

Events Outside Our Control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as severe weather, carrier disruption or strikes. If this happens we will let you know and do what we can to limit the effect on your order.

Privacy

We handle your personal data in line with our Privacy Policy.

Governing Law

These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales, although if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

Changes to These Terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

Contact Us

Customer Service Hours: Monday to Friday, 11:00 AM – 5:00 PM (UK time). We aim to respond to all emails within 24 hours (Mon–Fri). Messages received over the weekend will be picked up on Monday.

Email: support@thejovie.com
Phone: +44 7700 183871
Address: 748 Warwick Road, Birmingham B11 2HG, United Kingdom