Shipping policy

Where We Deliver

The Jovie delivers to addresses across the United Kingdom. We do not currently ship outside the UK, and we are unable to deliver to PO Box or BFPO addresses.

Delivery Cost

UK delivery is free on every order, with no minimum spend. You will see this confirmed at checkout before you pay.

Processing and Delivery Times

Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays). Orders placed after 5:00 PM (UK time), at weekends or on bank holidays begin processing on the next business day. Once dispatched, orders take 6–12 business days to arrive, so most orders are delivered within 7–14 business days of being placed. These times are estimates rather than guarantees, and occasional delays can happen during busy periods or for reasons outside our control.

Couriers

Orders are delivered by established UK carriers, which may include Royal Mail, DPD, UPS or FedEx depending on the size of your parcel.

Tracking Your Parcel

Every order is sent with tracking. When your order is dispatched we email you a tracking number and a link so you can follow your parcel on the carrier's website. You can also visit our Track Your Order page.

Late or Missing Parcels

If your estimated delivery date has passed, please allow two extra business days and check your tracking link. If your parcel still has not arrived, email support@thejovie.com with your order number and we will chase it with the carrier. If a parcel is confirmed lost, we will send a replacement or issue a full refund.

Damaged Deliveries

If your order arrives damaged or you receive the wrong item, take a few photos and email support@thejovie.com with your order number within 48 hours of delivery. We will put it right with a replacement or full refund, as set out in our Refund Policy.

Delivery Address

Please double-check your delivery address at checkout. We are not able to take responsibility for parcels that cannot be delivered because of an incorrect or incomplete address, but contact us quickly and we will do our best to help.

Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact Us

Customer Service Hours: Monday to Friday, 11:00 AM – 5:00 PM (UK time). We aim to respond to all emails within 24 hours (Mon–Fri). Messages received over the weekend will be picked up on Monday.

Email: support@thejovie.com
Phone: +44 7700 183871
Address: 748 Warwick Road, Birmingham B11 2HG, United Kingdom