Privacy policy

Who We Are

The Jovie ("we", "us") runs the online shop at thejovie.com. This policy explains what personal data we collect when you visit our website or buy from us, how we use it and the rights you have over it. We are based at 748 Warwick Road, Birmingham B11 2HG, United Kingdom.

Data Controller

The Jovie is the data controller for the personal data described in this policy. This means we decide how and why your personal data is used. If you have any questions about this policy or how we handle your personal data, email support@thejovie.com or write to us at the address above.

Personal Data We Collect

When you place an order or contact us, we collect the personal data you give us, such as your name, delivery and billing address, email address, phone number and order details. When you browse the website, we automatically collect technical data such as your IP address, browser type, device information and the pages you visit, using cookies and similar technologies. Payment card details are handled securely by our payment providers and are never stored by us.

How We Use Your Personal Data

We use your personal data to process and deliver your orders, handle returns and refunds, answer your questions, prevent fraud and keep our website secure, and meet our legal and accounting obligations. If you sign up to our newsletter, we will also use your email address to send you news and offers. You can unsubscribe at any time using the link in any email.

Our Legal Basis

We process your personal data because it is needed to perform our contract with you (for example, to deliver your order), because we have a legitimate interest in running and improving our shop and preventing fraud, because we must meet legal obligations, or because you have given your consent (for example, for marketing emails and non-essential cookies).

Cookies

Our website uses cookies to make it work, remember what is in your basket, and understand how visitors use the site. Where required, we ask for your consent before setting non-essential cookies, and you can change your cookie choices in your browser settings at any time.

Who We Share Your Personal Data With

We only share your personal data with trusted service providers who help us run our shop, such as Shopify (our e-commerce platform), payment processors, delivery companies, email providers and analytics services. They may only use your personal data to provide their services to us. Shopify's own processing is described in the Shopify Privacy Policy. We never sell your personal data.

International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

How Long We Keep Your Personal Data

We keep order and transaction records for as long as we need them for accounting and legal purposes, which is normally six years. Other personal data is kept only for as long as it is needed for the purpose it was collected for, and is then securely deleted.

Data Protection and Security

We handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We use appropriate technical and organisational measures to protect it, and our website uses secure encrypted connections.

Your Rights

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to data portability, and to withdraw your consent at any time where we rely on consent. To make a request, email support@thejovie.com. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, although we would appreciate the chance to resolve any concern first.

Children

Our website is not intended for children, and we do not knowingly collect personal data from anyone under 16.

Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact Us

Customer Service Hours: Monday to Friday, 11:00 AM – 5:00 PM (UK time). We aim to respond to all emails within 24 hours (Mon–Fri). Messages received over the weekend will be picked up on Monday.

Email: support@thejovie.com
Phone: +44 7700 183871
Address: 748 Warwick Road, Birmingham B11 2HG, United Kingdom